Great Lynx Designs

Case Study · Writing & Mentorship

WR227 Workplace Writing Mentorship

I acted as an external professional for a student in Writing 227, providing a bio, Q&A on my writing process, and two client-ready samples (project status + procedural how-to). Focus: clarity, tone, and audience-centered communication.

Redacted Discord message requesting workplace writing examples; my reply offering help and asking for the deadline.
Initial Discord inquiry (redacted). I responded politely, offering guidance and transitioning to email for a formal professional exchange.
Email screenshot showing professional reply to a Writing 227 student request, outlining background, interview Q&A, and attached examples.
Follow-up email showing my structured, professional response—clear hierarchy, numbered sections, and concise tone.

Transitioning from an informal Discord inquiry to a structured email exchange mirrors real client communication—from rapport to deliverable.

Context

A student reached out for examples of workplace writing for their Writing 227 course. Because I maintain confidentiality with all client communications, I created authentic, anonymized samples that replicate my actual tone, structure, and professional workflow.

Goals

  • Model professional, NDA-safe workplace writing.
  • Demonstrate concise status updates and procedural instructions.
  • Show practical guidance on tone, audience, and AI-assisted editing.

Deliverables

  • Short bio + writing context.
  • Q&A on process, tools, and AI usage.
  • Two sample client emails:
    • Status Update — progress + next steps + expectations.
    • Procedural How-To — domain transfer steps with reassurance.
Example 1 (PDF) Example 2 (PDF)

Example 1 — Client Status Update (Excerpt)

Subject: Quick update and next steps for your website

Hi [Client],
The new layout and mobile responsiveness are finished. Next I’ll:
1) Finalize media & accessibility · 2) SEO & analytics setup · 3) Form & security checks · 4) Client review link · 5) Launch prep.
Send any last-minute content before the review phase and I’ll integrate it. — Joel
Tone: professional-conversational Structure: numbered steps Outcome: expectations set

Example 2 — Procedural How-To (Excerpt)

Subject: Steps to transfer your domain

1) Log in to your registrar · 2) Unlock domain · 3) Copy EPP code · 4) Send code to me · 5) Approve transfer.
Transfer completes in 24–48h; I’ll monitor and confirm when done.
Audience: non-technical client Clarity: scannable steps

Reflection

My rule of thumb: audience-centered clarity. I follow Twain’s advice—choose the right word, not its near substitute—and Strunk & White’s “omit needless words.” I occasionally use AI for outlining or tone checks but always edit for accuracy and voice. The result: courteous, readable writing that serves real needs.

Let’s Work Together

Need help improving the clarity and professionalism of your client communication, documentation, or web content? I combine writing, design, and technical expertise to help businesses communicate effectively.

Contact Joel